Refund and Returns Policy

Effective Date: November 21, 2024

At CoolViralGuard, we are dedicated to ensuring your satisfaction with every purchase. This Refund and Returns Policy provides clear guidelines for returning products and obtaining refunds.

1. Eligibility for Returns

  • Returns are accepted within 30 days of receiving your order.
  • Products must be in unused, undamaged condition and in their original packaging.
  • A valid proof of purchase (e.g., receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

We do not accept returns for:

  1. Clearance or sale items.
  2. Products marked as “Final Sale.”
  3. Custom or personalized products.

3. Refund Process

  • Once your return is received and inspected, we will notify you via email regarding the status of your refund.
  • Approved refunds will be processed within 7-10 business days and credited back to your original payment method.
  • Original shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

We offer exchanges for defective or damaged products. Contact our support team within 48 hours of receiving the product to arrange an exchange.

5. How to Initiate a Return

To start the return process:

  1. Contact us at [email protected] or call 408-289-9498.
  2. Provide your order number, reason for return, and supporting evidence (e.g., photos of the product if damaged).
  3. Follow the return instructions provided by our team.